Last update: October 2025

1. Introduction

Welcome to the Spider Lift Pro website (“we,” “us,” “the company”). We attach great importance to the protection of your personal information and are committed to processing it in a transparent, secure manner and in accordance with applicable laws.
This policy explains how we collect, use, store, and protect the personal information you provide to us or that we collect when you use the website https://spiderlift.pro/accueil (“the Site”) or in connection with our services.

2. Who we are

Company name: Spider Lift Pro
Address: 24 Old Bridge Road, Noyan, QC, J0J 1B0
Privacy contact email: gestion.bocram@outlook.com
Website: https://spiderlift.pro

3. Definitions

• Personal information: any information relating to an identified or identifiable natural person (e.g., name, email address, phone number, address, etc., and any data that could identify or make them identifiable).

• Processing: any operation or set of operations performed on personal information (collection, recording, storage, use, disclosure, deletion, etc.).

• User/you: any person who visits the Site, communicates with us, or uses our services.

4. Purposes of collection

We collect and use your personal information for the following purposes:

• To provide you with our services (rental, sales, support, service agreements, etc.).

• Respond to your requests for contact, quotes, information, or service commitments.

• Manage customer relations, billing, communications (email, telephone).

• Perform marketing activities (if you consent), send newsletters, and conduct satisfaction surveys.

• Improve our Site and your interactions (browsing analysis, optimization).

• Comply with our legal, tax, or regulatory obligations.

5. Information collected

The types of personal information we may collect include, but are not limited to:

• Your last name, first name.

• Your email address, phone number.

• Your mailing address (if applicable).

• The name of your company or organization (if applicable).

• Details regarding your service request (e.g., job site address, type of equipment, desired date).

• Data collected from your browsing activity on the Website: IP address, browser type, pages visited, connection times (via cookies or other technologies).
  If you choose not to provide us with certain information, this may limit our ability to provide you with certain services.

6. Mode de collecte

We collect your personal information through various means:

• Forms on our Website (request for quote, contact, newsletter subscription).

• Direct communications (email, telephone, messaging).

• Tracking technologies (cookies, web beacons, server logs) when you browse the Site (see section 8).

7. Legal basis/consent

We process your personal information based on one or more of the following grounds:

• Your explicit or implied consent (e.g., you check a box to receive a newsletter).

• The performance of a contract or the provision of our services at your request.

• Compliance with a legal or regulatory obligation.

• Our legitimate interests (e.g., service improvement, security, internal management), provided that your rights are not infringed upon.

8. Cookies et technologies similaires

Our Site uses cookies, web beacons, and similar technologies to:

• Analyze how you use the Site.

• Save your preferences.

• Improve performance, security, and user experience.
  You can manage or refuse certain cookies through your browser settings. Please note, however, that some features of the Site may not function fully if you refuse cookies.

9. Sharing and disclosure of information

We do not sell your personal information to third parties. However, we may disclose your information in the following cases:

• To our suppliers, service providers, or subcontractors acting on our behalf (hosting, IT maintenance, marketing tools); these entities are contractually bound to maintain the confidentiality of your data.

• If required by law or if a competent government agency compels us to do so.

• In the event of a merger, acquisition, or restructuring of the company: your information may be transferred to the new entity, but you will be notified if required.

10. Retention of information

We retain your personal information for as long as necessary to:

• Achieve the purposes for which they were collected.

• To fulfill legal, tax, or contractual obligations.
  When the information is no longer needed, we securely delete or anonymize it.

11. Security

We implement reasonable technical and organizational measures to protect your personal information from loss, unauthorized access, disclosure, alteration, or destruction. These measures may include: encryption, firewalls, access controls, regular backups, and staff training.

However, no method of transmission over the Internet or electronic storage is completely secure; therefore, we cannot guarantee absolute security.

12. Your rights

In accordance with applicable legislation (e.g., Bill 25 in Quebec, PIPEDA at the federal level), you have the following rights:

• Access: obtain a copy of the personal information we hold about you.

• De rectification : demander la correction de renseignements inexacts, incomplets ou obsolètes.

• Deletion or anonymization: request that we delete or anonymize your information, where permitted by law.

• Restriction of processing: under certain conditions, request that we restrict our processing.

• Objection: object to the processing of your information when it infringes on your rights or freedoms.

• Portability: in certain cases, obtain your personal information in a structured format and transfer it to another data controller.
  To exercise these rights, please contact us at the email address mentioned in section 2. We will respond within the time limits provided for by law.

13. Transferts internationaux

If your personal information is transferred to a country other than Canada or Quebec, we will ensure that appropriate safeguards are in place (e.g., standard contractual clauses, encryption). If this is the case, we will inform you in advance.

14. Mineurs

Our Site and services are not intended for persons under the age of 18, except under parental supervision. We do not knowingly collect personal information from minors without parental or legal consent. If you are a minor, please use the Site only with the consent of your parent or guardian.

15. Changes to this policy

We may modify this Privacy Policy at any time. The updated version will be posted on this page with a new “Last Updated” date. We encourage you to review it periodically. In the event of a significant change, we may notify you directly (e.g., by email or notice posted on the Site).

16. Contact

If you have any questions, wish to exercise your rights, or have a complaint regarding this Policy, please contact us:
Email: gestion.bocram@outlook.com
Address: 24 Old Bridge Road, Noyan, QC, J0J 1B0

We will do our best to respond as soon as possible.